1. Definitions

"Service" refers to TradieReceptionist.com.au and all related features, including AI-powered receptionist services for trade businesses.

"User" refers to any individual or business that accesses or uses our Service.

"Client" refers to trade businesses or individuals who subscribe to our Service.

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use our Service. By using our Service, you represent and warrant that you meet these requirements.

3. Account Registration & Security

To access certain features, you may need to register an account.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized access or breach of security.

4. Services Provided

TradieReceptionist.com.au provides AI-powered call handling, appointment scheduling, and messaging services for trade businesses.

We strive to provide accurate and timely responses but do not guarantee 100% accuracy or uninterrupted service.

The AI assistant does not provide legal, medical, or financial advice.

5. User Responsibilities

You agree to use the Service only for lawful purposes.

You shall not use the Service to engage in fraudulent, deceptive, or harmful activities.

You shall not attempt to disrupt, interfere with, or gain unauthorized access to our systems.

6. Payments & Subscriptions

Certain features of our Service may require a subscription or payment.

Payments are processed via Stripe, and you agree to their terms and policies.

We reserve the right to modify pricing with prior notice.

7. Cancellation & Refunds

You may cancel your subscription at any time through your account settings.

Refunds, if applicable, are issued at our sole discretion and subject to our refund policy.

8. Intellectual Property

All content, trademarks, and proprietary information related to the Service belong to Appzation Pty Ltd.

You may not copy, modify, distribute, or reverse engineer any part of the Service without prior written consent.

9. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you agree to our Privacy Policy.

10. Limitation of Liability

We provide the Service "as is" and "as available" without warranties of any kind.

We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

Our liability for any claim related to the Service shall not exceed the amount you paid in the last three months.

11. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause.

If you violate these Terms, your access may be terminated without notice.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of Victoria, Australia.

Any disputes shall be resolved through mediation first, and if unresolved, through the courts of Victoria.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes indicates acceptance of the new Terms.

14. Contact Us

For questions regarding these Terms, please contact us at support@tradierreceptionist.com.au.